Legal

Refund policy

This policy applies to confirmed, paid enrolments with Switch Routehub. The website itself does not collect payment. “Paid” means we have received funds against a written confirmation email.

Eligibility

A refund request must come from the payer named on the confirmation, or from an authorised finance contact at the same organisation. Requests about a seat you did not pay for will be refused. Signal Ledger access purchased as a twelve-month reading pass is eligible only as described below.

Timeframe

Write to info@switch-routehub.digital with the subject line starting “Refund” within 14 days of the confirmation email for Cohort Atelier and other taught rooms, and within 7 days for Signal Ledger. Field Residency deposits follow the schedule in the residency proposal, which may set a shorter window once on-site work is booked.

Full refund

A full refund of tuition actually received is available if all of the following are true: (1) the request arrives inside the timeframe above, (2) you have not attended more than one live session and have not downloaded the case extract, and (3) we have not already incurred non-cancellable venue or travel cost specifically for your residency date. If we cancel a room and cannot offer a later date you accept, you receive a full refund automatically.

Partial refund

If you have attended two live sessions or have received the case extract, we may offer a partial refund of 40% of tuition, provided the request is still inside the timeframe and no residency travel has been ticketed. After the midpoint of a taught room, or after week two of a residency, partial refunds are discretionary and uncommon.

Non-refundable items

Bank transfer fees, currency conversion, third-party tool licences, travel you booked yourself, and printed materials already shipped are not refundable. Hygiene week difficulty — messy logs, unnamed events, incomplete identity joins — is part of the syllabus and is not a refund ground. Dislike of faculty critique is not a refund ground.

Refund process

Send: confirmation email date, payer name, amount paid, and reason. We acknowledge within five working days and decide within fifteen working days after that. We may ask for proof of payment. Approved refunds are described in a short written note before funds move.

Processing time and method

Approved refunds are returned by the original payment method where possible, typically within 15 working days after approval (bank cycles may add time, especially for international wires). We do not refund in cash at the studio. We do not issue store credit instead of a refund unless you ask for credit in writing.

Cancellation by you

You may cancel a seat by email. Cancellation inside the refund windows above is treated under full or partial rules. Cancellation after those windows is not refundable; we may, at our option, move you to a later room once without extra tuition if space exists.

Cancellation or change by us

If faculty illness or venue failure forces a change, we offer a new date or a full refund. A change of classroom (online versus Bangkok) is not by itself a refund event if the syllabus still runs.

Exceptions

Mandatory consumer cooling-off rights under Thai law, where they apply to your purchase, take precedence over shorter windows in this page. Residency NDAs may add confidentiality duties; they do not cancel statutory rights. Chargebacks initiated without first writing to us may delay any goodwill offer.

Contact for refund requests

info@switch-routehub.digital · (02)5107170 · Street: Klong Goom Buengkhum; City: Long; State/province/area: Bangkok; Zip code: 10230; Country: Thailand. Last updated 13 August 2026.